FAQ

Below are some FAQs (Frequently Asked Questions) regarding Online Gifting in general and Geekmonkey in particular.

What Shipping Methods Are Available?

We use the fastest shipping possibilities according to your shipping address. BlueDart, Fedex, DTDC, Delhivery, ECom Express, Xpressbees, Indian Post are our majorly used shipping partners.

How Long Will it Take To Get My Package?

Metro cities should not take more than 3-5 days and other cities may take upto 4-7 days. For COD (Cash on delivery) orders, it sometimes takes few days extra.

How Do I Track My Order?

Order id will be provided with the invoice, Go to “Track your order” you will get the docket number with courier partner name/url.

How Do I Place an Order?

To place a product in your shopping cart, select size and quantity, then click the “ADD TO CART” button. You can access your cart by clicking the shopping cart icon in the upper right corner of your screen. Items added to the shopping cart are not reserved until you proceed to checkout.

Why is my COD order showing on Hold ?

COD orders are dependent on phone confirmations. Our executive call to confirm your phone number, address and would sometimes give offers on converting the order to prepaid. Unless the phone number is verified, the order will be placed on hold. 

Can I visit before buying ?

We are strictly an online store with our presence in multiple cities like Mumbai, Gurgaon and Dehradun. Not all the warehouses have all the products available whereas online you can check all products in one go.

How Should I to Contact if I Have Any Queries?

If your question does not feature in the FAQ list, You can email us at : help@geekmonkey.in or geekmonkeyin@gmail.com or call us at 9560772223 / 8077943230

Do I Need an Account to Place an Order?

You can place an order via Guest account, though it is suggested to either login via facebook or click on “Create account” while checkout.  Having an account will help you to track your orders/checking order history etc.